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Better Business Bureau of Delaware


The Better Business Bureau of Delaware has been serving the state’s public and business community since its founding in 1965. The organization has evolved to meet the changing needs of the community.

Just two years after its founding, for example, the BBB of Delaware initiated its Consumer Affairs Council, which it described as “the nation’s first concerted effort by businessmen to improve the economic literacy of the public.” The council was launched at a kickoff event at the Hotel du Pont featuring keynote speaker Paul Rand Nixon, then-chairman of the Federal Trade Commission.

In the 1973 the organization formed its first Arbitration Council to help consumers and businesses resolve disputes quickly and inexpensively without involving attorneys or the court system. In 1975 the BBB launched its Advertising Review Council in conjunction with the Advertising Club of Wilmington, Delaware Retail Merchants Association and the Delaware State Chamber of Commerce. The Review Council aimed “to improve the truthfulness and honesty of advertising” by educating business, trade and service organizations and by resolving advertising complaints.

From its beginning the BBB of Delaware has worked hard to represent all three counties in the state. The opening of the BBB’s Milford office in 1975 made it easier to fulfill that commitment.

Over the years, a who’s who of Delaware has been affiliated with the BBB, including its first chairman of the board, William Patterson of Patterson Schwartz Real Estate, and its first female board chair, Sally V. Hawkins, general manager of WILM NewsRadio, who served in 1976.


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Download the BBB IUS App
The official BBB Search App is now available for the iPhone, iPad and iPod Touch. The app allows users to search for local businesses in various ways, to display search results in list or map views, to view Business Reviews for every business listing, to read the latest BBB Consumer News and much more. Free at Apple’s App Store.



Using Like and +1 for Your Business
Encourage your customers to “Like” or “+1” your BBB Business Review. When they do, it pops up on their Facebook and Google+ News Feed and Profile. It’s a great way for extremely loyal customers to let their friends and colleagues know how highly rated you are. The “Like” and “+1” buttons on your Business Review are another way that BBB of Delaware is helping businesses stay connected with consumers.

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