Regional Training Manager, Discover Financial Services
Regina Betley realized her dream of becoming a teacher—just not in the way she’d imagined. Joining Discover Financial Services in its infancy 34 years ago, Betley fell in love with the culture and hasn’t looked back.
Throughout her career, she’s leaned on her early passion for teaching and leadership to write procedures, policy and training materials. For the last decade, Betley’s served as the regional training manager in the New Castle office, where she’s responsible for training and educating about 1,000 associates.
“I jumped at the opportunity, because that’s really what I knew that I love to do,” she says. Over the years, training has become increasingly remote. “We really honed our skills learning features of the system and how we could mimic things [virtually] that we would have done in a classroom,” she explains. Betley has also extended her skills to non-military spouses and family members at the Dover Air Force Base to equip them with the knowledge necessary for a remote position.