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Consumers: How to Use the Better Business Bureau of Delaware

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Many consumers think of the BBB as the place to turn when they have a complaint. And while we take great pride in helping to resolve such disputes, we offer consumers that service and so much more.

Research Business Ratings
One of the best ways to avoid a problem is to check out a business before using its services. Consumers can visit delaware.bbb.org to search reviews for any business in the country. The search can be done by business name, type of business, phone number, email address, even Web site URL. The BBB provides the same search service for charities. BBB reviews grade businesses and charities from A+ to F and detail the reasons for the rating. It provides information on complaints and their resolutions as well as government actions taken against the company and concerns about the company’s advertising.

Resolve a Complaint
If you have a problem with a business or charity, you could take the dispute to small claims court. But a more efficient, less costly and less stressful way to resolve the problem is to get help from the BBB. Each year the BBB of Delaware successfully handles about 13,000 written complaints. You can lodge a complaint online or in a letter to the BBB office. Most companies willingly work with the BBB to resolve the matter quickly. If necessary, the BBB of Delaware can handle it through mediation and binding arbitration. If a company fails to resolve a complaint, it will appear in the firm’s online business review.

Find BBB Accredited Business and Charities
Our free print publication, the annual BBB Buyer’s Guide, is a directory of BBB accredited businesses in Delaware. The same information is available online.

Request a Quote
You can request a quote, a proposal or information from BBB accredited businesses in Delaware. Your request is emailed to our businesses, which respond using the contact information you provide. It makes shopping around easier.

Check a Business’ License
Use this service to verify that a business is operating with a valid Delaware business license.

Educate Yourself
Our online resource library alerts consumers to current scams and fraud and provides timely tips for wise buying.

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