Shelley Waite
Landenberg, Pa.
Senior Vice President, ATM Channel Executive, Bank of America
When Teller Assist comes to your favorite ATM, you can thank Waite. Available in a few major cities since April, Teller Assist combines the technology of an ATM with the human touch of a teller through a video-conference connection. Bank of America is the first major financial institution in the country to offer the technology. Waite—who oversees strategy, operation and technology for BOA’s 16,300 ATMs—and her team are leading the charge to make Teller Assist devices available across the country. Look for that expansion to begin in a big way next year. Waite is also the chapter founder and senior executive sponsor of BOA’s LEAD for Women Delaware chapter (Leadership, Education, Advocacy and Development), which has a membership of 2,200.
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